Reviews

David was professional, nice, and quick with his work. Explained everything and helped.

Robert is very personable and listens to my requests and verified that the system was working correctly.

My Kinetico water softener & RO install was completed yesterday and was a very smooth process thanks to Daniel the installer who did a great job. Jason on the sales side was very helpful as well I spoke to several different companies during the quoting process and he was always available to answer my questions.

Jesse did a great job servicing my system. Extremely polite and explained everything

Austin was great- he arrived right on time, and was friendly & professional.

Excellent service The representative was very courteous and knowledgeable Answered all my questions

If you're looking at having a Water Softener and / or an RO system for your drinking water installed at your home - We highly recommend American Water. We just had a softener system and RO installed yesterday and LOVE it. Jose C was the installer and he showed up ready to go. He was extremely thorough, polite, clean, organized and he communicated with us as he went thru the install. A great representative for the company - can tell he likes what he does and who he works with / for. This company is first class across the board. 5* plus. Thank you Jose and thank you to the entire American Water team. You guys are AWESOME! We can't be more pleased with the install and the equipment makes our water so silky smooth - no more itchy skin and our water tastes great. Looking forward to no more water bottles.

Johnny was quick, knowledgeable, kind, and thorough! Thank you!

Excellent work, very knowledgeable and very willing to help us learn about the new system

This review is for both Kevin, the installer, and Bill, the territory manager. Wonderful experience for both. I recommend them highly. Ernie Miller

I have a roller coaster of an experience with American water. The last tech who fixed my softener FINALLY got it right. I've had my softener for nearly 7 years and I bought their top of the line one they had available. I wanted quality. Immediately after installing, I noticed the difference in the water. But, after a few weeks, it constantly purged out too much water because it was turned on full blast and it dumped what it considered "not soft enough" and I might as well left all my facets and hoses running at a slow pace because it souped up my yard. They came out to tweak it and then it was so low, I didn't feel any softness at all. Then they replaced a few parts to "fix it" within the first year. It was MONTHS before I had it right where I wasn't dumping water all the time and had noticeable soft water. Fast forward a few years and STILL wishy washy results. I've had techs fix it, then a different guy replace something with no change. Then ANOTHER tech tell me that there was no adjustment possible on my equipment to make the water softer. He also said I had soft water but I'm repeatedly comparing it to two other homes where the soft water is APPARENT. I know what soft water is and just because it may be a LITTLE soft, doesnt mean the machine is working properly. I honestly don't know what to make of this company. Inconsistent work and I'm assuming after nearly 7 years of calling them out to fix my equipment that they installed and their servicing of it, I'd guess that roughly 60% of the year I have soft water with their best model while spending oughly $700 to $1500 in cost for repairs thus far. Then these yahoos suggested I join their monthly membership. The is NEVER going to be in the future. I'll risk hiring other companies in the future.

Steven with American Water Air and Purification was great from the time I received his text with his photo and bio to the end of the job. I was impressed with his pleasant demeanor and warm smile as he spoke knowledgeably about my water softening system that is 23 years old. He tested my Kinetico Water Softener making sure every aspect of the system met certification standards. I highly recommend American Water Air and Purification for all your water softening needs.